8/10/2023 0 Comments Monkey junior review![]() ![]() ![]() Refunds will only be issued once the item has arrived back to the warehouse in a saleable condition (unopened, unassembled and in original packaging). Returning the product will be the customer’s responsibility. If an order has already been despatched from the warehouse, the customer will be responsible for a 15% restocking fee (of the product value) and payment of all associated shipment charges (for initial delivery freight charges as well as return charges). Please refer to this page for brand and product specific return/refund details related to your precise purchase. Following the re-placing of a preorder, pricing in place at the time of subsequent preorder will be applied with no exceptions. Please note that once a preorder is cancelled and refunded, any pricing or discount applied at the initial time of placing the preorder will be voided in the event that a customer wishes to re-place their preorder. This is because orders are always processed soon after initial receipt, to allow customers to receive their purchased products as quickly as possible. If your item(s) do arrived damaged, please email us, along with appropriate photos and we will liaise with suppliers around free replacement parts and process a claim on your behalf.Īll orders cancelled after 8 hours are subject to a $25 administration fee, whether or not the order has shipped. Please inspect the packaging of your item(s) when they arrive, if you notice any damage please make note of it when signing for delivery. We are not able to offer partial refunds instead of replacements. If items are damaged in transit, we will work speedily to have replacement parts sent out free of charge. We will always do everything in our power to resolve courier delays as quickly as possible and do right by our customers. If your item is taking longer than usual to arrive, please get in touch with us as we will chase up delivery with the couriers or work to offer replacement cartons if deemed "lost in transit". We are unable to offer shipping refunds based on delayed delivery of items. We have gone to great lengths to manage expectations around delivery delays. Our shipping charges are for door to door delivery and we are indeed charged these by the third party couriers that we use. If a customer opts to collect from a courier depot (for urgency reasons) rather than wait for delivery, this may be possible on occasion however no partial shipping refund can be offered by Happy Active Kids. In the event that your order is taking a longer than usual time to be delivered (based on the online tracking ETA), please get in touch with us and we will follow up on your behalf. Every effort is made to ensure that delivery is a smooth and stress-free experience however situations can occur that are unfortunately beyond our immediate control. *Please note that the Australian couriers that we use are third party services. ![]() If you do not receive tracking information from us within 5 business days of your order, please follow up with us (please also check your email spam folder). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If your order is in stock and we process the charges to your credit card, it will be despatched within five business days from the date of your order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. As soon as we receive your order, we automatically contact our suppliers to confirm that it is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorised your credit card for the purchase. If for example, only 2 out of the 5 items have been delivered, please sign accordingly for 2 out of 5.Īs soon as you place your order, you will receive an order confirmation e-mail. Upon delivery, please check that all items have been received before signing. Rest assured that the rest of your order will arrive soon after. This is due to the way that 'big and bulky' items like ours are sorted and scanned with the couriers- and this is no immediate cause for concern. Please note that especially during periods of high freight volumes, your order may arrive in multiple deliveries. ![]()
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